Music Gear Direct Delivery Policy
Mainland UK Delivery
Delivery is FREE of charge on all orders over £30.00 to UK mainland destinations. Orders below this value are subject to an additional £3.99 charge.
Orders placed before 12 noon will be processed the same day for delivery the next working day, subject to payment clearing. e.g., An order placed by 12 noon on Wednesday will be processed on Wednesday for delivery to you on Thursday (most mainland UK destinations). An order placed on Friday before 12 noon will be processed on Friday for delivery on Monday. All orders placed at the weekend or on bank holidays will be despatched on the next working day.
*Please note that some smaller or lower value items will be sent by Hermes: This is not a next day service and deliveries tend to take 2-3 working days.
We will notify you immediately if there is any reason why we are not able to send your order out on time.
Time Tracking a Delivery
Most of our courier deliveries are sent by DHL who offer a 1-hour delivery window for mainland UK deliveries, so you don't have to wait in all day for your goods. This delivery window will be sent to your mobile, so if you'd like this service, please ensure that you include your preferred mobile number on your order. Your mobile number will only be used to contact you with the delivery window, or if we need to contact you with any issues regarding your delivery. The Tracking details will also be sent to the email address you provided at the time of order, so please ensure you have access to that email to see your delivery details online.
Delivery to a Work Address
If it is the first time you have ordered with us we normally ask to deliver to the billing address unless you pay by PayPal and specify the correct delivery address on the PayPal payment, however If you are an existing customer and pay by credit/debit card we can now deliver to the registered card address or to your work address. Please note if you want delivery to your work address, we may need to contact you for additional security details, so please ensure you include the company name for ease of delivery and a mobile and landline phone number where we can contact you quickly. Please note, if you wish to pay by PayPal, we can only deliver to the confirmed address. If in doubt, please call us on 01159 383892.
Delivery to Non-Mainland Address
Delivering to Northern Ireland, Scottish Islands, Isle of Man and the Channel Islands MAY incur an addition cost depending upon the size and weight of the parcel. If you place an order for a delivery to any of these locations, we may contact you and request an additional payment to cover the extra cost. You will have the option to cancel your order and receive a full refund also. Please feel free to contact our sales office on 01159 383892 if you have any questions.
I am afraid that we are only able to supply products in UK pounds and ship to UK address currently.